Contact Us
Get in Touch With Us
Our dedicated customer support team is here to assist you with any questions or concerns regarding your gaming experience. We are committed to providing prompt, professional assistance to all our valued players in Zambia.
Contact Methods
📧 Email Support
General Inquiries: [email protected]
VIP Support: [email protected]
Compliance & Licensing: [email protected]
Response time: Within 24 hours
💬 Live Chat
Connect instantly with our support agents through our 24/7 live chat feature available on our website.
Available: 24 hours a day, 7 days a week
📱 WhatsApp Support
Number: +260 XXX XXX XXX
Message us directly for quick assistance with deposits, withdrawals, and general inquiries.
Hours: Monday – Sunday, 8:00 AM – 10:00 PM CAT
☎️ Phone Support
Toll-Free: XXX-XXXX (Zambia only)
International: +260 XXX XXX XXX
Hours: Monday – Friday: 8:00 AM – 8:00 PM CAT
Saturday – Sunday: 10:00 AM – 6:00 PM CAT
Payment & Banking Support
We support all major Zambian payment methods including:
- Mobile Money: MTN Mobile Money, Airtel Money, Zamtel Kwacha
- Bank Transfers: All major Zambian banks
- Currency: ZMW (Zambian Kwacha)
For payment-related queries, please contact our dedicated payments team at [email protected]
Our Office
Licensed & Regulated Gaming Operator
Operating under full compliance with Zambian gaming regulations
License Number: [License Number]
Customer Support Hours
| Service | Availability |
|---|---|
| Live Chat | 24/7 |
| Email Support | 24/7 (24-hour response) |
| 8:00 AM – 10:00 PM CAT (Daily) | |
| Phone Support | 8:00 AM – 8:00 PM CAT (Weekdays) 10:00 AM – 6:00 PM CAT (Weekends) |
Before You Contact Us
For immediate answers, please visit our Frequently Asked Questions page. Common topics include:
- Account verification procedures
- Deposit and withdrawal methods (Mobile Money, Bank Transfer)
- Bonus terms and conditions
- Responsible gaming tools
- Game rules and regulations
Important Disclaimers
Legal Gaming Notice
This platform operates as a licensed and regulated gaming site in Zambia. All gaming activities are subject to Zambian law. Players must be 18 years or older to participate.
Responsible Gaming
We are committed to responsible gaming practices. If you or someone you know has a gambling problem, please contact the National Gambling Helpline or use our self-exclusion tools. For responsible gaming support, email: [email protected]
Privacy & Security
All communications are encrypted and confidential. We never share your personal information with third parties. Your data is protected in accordance with Zambian data protection regulations.
Transaction Information
All transactions are processed in Zambian Kwacha (ZMW). Mobile Money transactions are typically processed instantly, while bank transfers may take 1-3 business days. Standard transaction fees may apply depending on your payment provider.
Response Times
While we strive to respond to all inquiries promptly, response times may vary during peak hours or public holidays in Zambia. We appreciate your patience and assure you that every query will be addressed professionally.
We Value Your Feedback
Your experience matters to us. If you have suggestions on how we can improve our services, please send your feedback to [email protected]
Our Commitment: As a trusted gaming platform in Zambia, we prioritize transparency, security, and exceptional customer service. Our team is dedicated to ensuring your gaming experience is safe, fair, and enjoyable.